At Esseti SRL, we stand behind the quality of our products and aim to offer our customers confidence through a clear and reliable warranty policy.
All electrical products purchased from bricomind.com include a 2-year warranty starting from the delivery date.
Customers who have purchased the optional 1-year extended warranty are covered for a total of 3 years.
During the warranty period, if an electrical component fails due to a manufacturing defect, we will replace the product at no additional cost.
The warranty does not apply in the following cases:
Damage caused by accidents, misuse, or physical impact
Normal wear and tear due to regular use
Problems resulting from incorrect installation, negligence, or improper handling
To submit a warranty claim, send an email to info@bricomind.com.
You will receive an automatic acknowledgment. Please reply to that email with a short video clearly demonstrating the problem (for example, the product not powering on, not charging, or malfunctioning during normal use).
If video evidence is unavailable or does not clearly show the issue, we may ask you to return the product to our warehouse for inspection.
Note: Return shipping costs are the customer’s responsibility. Cash-on-delivery (COD) returns are not accepted.
Warranty claims will only be processed if they meet the conditions outlined in this policy. We aim to evaluate and resolve claims quickly and fairly to minimize any inconvenience.
For further details, please refer to our General Terms and Conditions or contact us directly at info@bricomind.com.