If your order arrives incomplete, damaged, or does not meet your expectations, please report the problem within 48 hours of receiving the package by contacting us at info@bricomind.com.
You will receive an automatic confirmation email. To help us handle your case quickly, reply to that message with clear photos showing:
The outer packaging
The shipping label
The items received
Any visible damage or discrepancies
We treat these situations as a priority and will work to resolve the matter as soon as possible.
If an item does not function as intended despite proper use, please contact our support team at info@bricomind.com.
After receiving our automated response, reply with photos or a short video clearly showing the issue — for example, the product while turning on, charging, or being used.
If video proof cannot be provided, we may request that you return the product to our warehouse for inspection.
Please note: return shipping costs are the customer’s responsibility, and cash-on-delivery (COD) returns cannot be accepted.
If you remain unsatisfied with the outcome provided and no mutual solution is reached, you may escalate your complaint following the procedures allowed under consumer protection regulations.
Only claims that meet the conditions described above will be considered for further review.
For more details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website.